FAQ
Can I get a refund?
Refund requests can be made 1 hour after purchase, and up to 30 minutes before the showtime. The online booking fee and gift card purchases are non-refundable.
Please visit our refund page by clicking here: START REFUND.
No Email Confirmation?
If you made it all the way through a purchase and are seeing a charge on your bank statement, you have tickets! Bring the credit card, confirmation number, or email used to purchased and the theatre can print your tickets.
Can I swap seats?
You are able to swap seats within the same show / auditorium up to 30 minutes before showtime: SWAP SEATS
What are your hours?
The best way to plan your trip is to visit the cinema locations page on our website, pick the day, the movie, and the time you'd like to come. START HERE.
What is the price of refillable popcorn buckets, popcorn cards and party bags?
$35 for a giant party bag
$40 for a bucket OR popcorn card
$55 for a bucket OR popcorn card and $20 gift Card
$62 for a bucket OR popcorn card, $20 gift card, and blanket
*current buckets expire on April 1st, 2024.
What is the BEST way to buy a ticket?
We strongly encourage buying tickets online and in advance. This will ensure you have tickets, speed up entry lines and minimize touch points for sales transactions.
Can I buy tickets on Fandango?
All Celebration Cinema locations are now on Fandango!
- C Rewards, VIP and concessions are NOT connected to Fandango
- All refunds are processed through Fandango's website or app
- Fandango gift cards MUST be used through Fandango, we cannot accept them
For more information, please visit Fandango's FAQ page here.
Can I bring my own food or drink in?
No outside food or drink is allowed.
What is the R-Rated Movie Policy?
No person 6-16 years of age admitted to an R-rated movie unless accompanied by an adult 21 years or older.
A valid driver's license or state-issued ID is required for proof of age.
Children under 17 require an accompanying parent or adult guardian. The accompanying parent or guardian must purchase the ticket(s) and remain with the children throughout the entire R-rated movie.
Celebration Cinema allows guests age 21 or older to serve as adult guardians.
What is the Age Restriction Policy?
No person 15 years or younger admitted after 5pm unless accompanied by an adult 18 years or older.
The accompanying adult must purchase tickets, is responsible for the conduct and safety of the minor, and must remain with the children throughout the entire movie.
A valid driver's license or state-issued ID is required for proof of age. Families and accompanied children are always welcome.
Can I wear a costume?
Mask, decoration or make-up that obscure the face are not allowed on guests over the age of 12 years. Costumes or clothing that could reasonably make others feel uncomfortable are not allowed. Weapons, authentic or not, are not allowed.
Can I bring my backpack or duffel bag into the theatre?
For the safety and comfort of all guests:
Pease return large bags to your vehicle.
Large bags will be admitted in the auditorium if auditorium capacity permits, and when guest shows management the need for maintaining possession of the bag and its contents.
As necessary, or through guest request, we will hold bag(s) in a secure lobby location.
Management reserves the right to check the contents of any bag.
Can I rent a private theatre?
Yes! More information on how to book one is located here: GET STARTED.
Do you have open captioned showtimes?
Yes, we do! More information on open captioning and showtimes can be found here: GET STARTED
What if my question isn't here?
C Rewards FAQ's: HERE
GETTY drive-in FAQ's: HERE
Private Showtimes FAQ's: HERE
Sunset Cinema FAQ's: HERE
Can I get popcorn delivered?
Yes! We're on Uber Eats within 5 miles of these locations. Click on the links for exact hours:
Celebration Lansing: ORDER HERE
Can I buy gift cards to help support my local cinema?
But of course! Buy online here: ORDER NOW.
Will you accept expired GOLD tickets?
We cannot accept expired GOLD tickets.
Do you accept cash?
Yes, however we encourage buying tickets in advance online.
Covid Policy
In a changing COVID-19 environment, Celebration Cinema will continue to meet or exceed state and local public health requirements.
Are masks required?
Masks are no longer required per the MDHHS.
What are you doing to clean theatres?
We’ve always prided ourselves on the cleanest public restrooms and facilities in the area. Having said that, we are taking our cleaning practices up a notch with continual attention to sanitizing high-touch areas like doors, counters, arm rests and payment areas and by performing deep cleaning overnight.
How is air re-circulated or cleaned?
We have ERVs (Energy Recovery Ventilation) units that bring in outdoor air, pre-cools it and dehumidifies during the summer. This improves air quality and cleanliness while saving energy. We care about air quality all the time.
Firearms Policy
Open carry and/or concealed firearms are not allowed on our property unless guest is a certified law enforcement officer, able to provide valid police identification and badge. All others must secure their weapon in their vehicle.